Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer oriented Enterprise Management Engineer to join our team in the Springfield, VA area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech.
Responsibilities include, but are not limited to:
Manage the 24 x7x365 Production Systems Operation Cell (PSOC) of 14 personnel enabling rapid incident/event resolution ensuring availability of systems.
Develop/maintain SOPs for the PSOC team,
Brief customer and program management on routine basis with regard to the health of the systems
Ensures the meeting of Service Level Agreements
Maintain enterprise situational awareness on a daily basis
Attend daily customer briefings
Create/report on PSOC metrics
Participate in Technical Exchange Meetings (TEM)
Helps deliver tool solutions and coordinates the stand-up of the ESD and ESC monitoring activities for new IT services
Help implement training and participates in continuous process improvement activities through the enhanced implementations
Help design and implement ITIL and operational processes, working with customers and stakeholders to understand requirements and challenges and solve problems with ITSM tool configuration and customization.
Matrix team members to help Desk when required in order to meet the Help Desk SLA.
Bachelor's degree (in Engineering, Computer Science or related field) or equivalent
Seven or more years of related experience in network and systems administration,
Experience performing network engineering/monitoring, implementation, configuration, operations and sustainment of standardized EM tools and services
Experience working with customers and stakeholders to understand requirements and challenges
Security Requirements: Top Secret SCI and ability to pass a CI polygraph
Security + CE